Perfect Phrases for Customer Service

Perfect Phrases for Customer Service

Hundreds of Tools, Techniques, and Scripts for Handling Any Situation

Book - 2005
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Tools for pleasing even the most demanding customersA satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them.Perfect Phrases for Customer Servicegets you quickly up and running with everything you need to keep customers happy and loyal, including: Clear explanations of the reasons for difficult customer behaviors Proven tools and techniques for successfully handling even the most cantankerous customers 101 dialogues and scripts organized according to types of difficult behaviors, usable as is or as part of a training program, and easily tailored to any industry and company cultureFor more information, visit
Publisher: New York ; Toronto : McGraw-Hill, c2005.
ISBN: 9780071444538
Characteristics: xv, 222 p.


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May 07, 2015

This was the book that was used as a reference guide in this year's entertaining and insightful ASID course, "The Power of Patron-Focused Service." I look forward to reading it as soon as I can get my hands on a copy!!

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