Customer Care in A Week

Customer Care in A Week

Book - 2003
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This handbook aims to show how a company can involve all its personnel in using customer support as a competitive tool. It examines the meaning of customer support, the importance of communication, complaining as a positive tool, setting and monitoring standards, and the customer careprogram.
Publisher: London : Hodder & Stoughton, c2003.
Edition: 3rd ed. --
ISBN: 9780340849583
Characteristics: 96 p. :,ill. --


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