Customer Care in A WeekBook - 2003
This handbook aims to show how a company can involve all its personnel in using customer support as a competitive tool. It examines the meaning of customer support, the importance of communication, complaining as a positive tool, setting and monitoring standards, and the customer careprogram.
Publisher: London : Hodder & Stoughton, c2003.
Edition: 3rd ed. --
Characteristics: 96 p. :,ill. --