Total Quality Management in A WeekBook - 2003
This book aims to 'clear the fog' which surrounds the concept of TQM. It provides an easy, stp-by-step guide to understanding the TQM process. These steps include: understanding the principles; assessing the need for TQM; developing an implementation plan; providing an environment for success;and auditing and monitoring progress.
Publisher: London : Hodder & Stoughton, c2003.
Edition: 3rd ed. --
Characteristics: 96 p. :,ill. --